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Cancellations & Weather Policy

Cancellation Policy

If cancelling, customers have up until 12 hours before the time of the cruise to call for a full refund. If cancellation is within 12 hours of the cruise and at least 1 hour before departure time, a 50% refund will be issued. However, if cancellation is within 1 hour of our scheduled departure time, no refund will be issued.

If your passenger count changes before check-in time, you are responsible for calling the desk to alert crew for a full or partial refund based on our previously stated cancellation policy. Arriving with fewer passengers than originally scheduled without prior notice will result in no refund of unused tickets. Due to a coast guard enforced passenger limit, if you arrive with more passengers than were originally accounted for in your reservation we cannot guarantee tickets will be available last minute. In addition, you are not guaranteed a refund on purchased tickets if lack of additional availability prevents you from cruising with us.

Weather Related Cancellations

Cancellation due to weather is decided by the captain by time of departure. Lightning, heavy rain, or high winds may potentially cancel the cruise; however, we operate rain or shine and scattered or isolated showers will not cause us to cancel. If we cancel due to inclement weather we will issue a full refund. For information regarding cancellation on the part of the customer, please refer to our previously stated cancellation and refund policy.

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